If all of this is over your head, or if you have a severe malware infection, you can contact me for remote desktop support. I can connect to your computer using the Internet and fix the problem for you automatically. You can read more about my remote desktop support service here. I need more computer questions. If you have a computer question -- or even a computer problem that needs fixing -- please email me with your question so that I can write more articles like this one.
I can't promise I'll respond to all the messages I receive depending on the volume , but I'll do my best. About the author: Dennis Faas is the owner and operator of Infopackets. With over 30 years of computing experience, Dennis' areas of expertise are a broad range and include PC hardware, Microsoft Windows, Linux, network administration, and virtualization.
For technical support inquiries, Dennis can be reached via Live chat online this site using the Zopim Chat service currently located at the bottom left of the screen ; optionally, you can contact Dennis through the website contact form.
The Edge browser default is to open the last window it had open if it was shut down abnormally. So the next time you open it, you will be right back where you started. I had a customer with that problem and it took a registry edit non trivial to stop that behavior.
On a number of systems I found that the only thing it did was change the default home page to theirs. If your main browser has become infected you'll be in a fix since you can't access Google like you suggest! This backs up the need to have at least two browsers on your machine! If you remove the malware which prevents the browser from being modified then you should be able to control the browser afterward, as suggest in the article.
And yes, having more than one browser is a good idea for cases like this. Don't want to over hype this because it might sound fake. But the fact of the matter is that Dennis's service and demeanor are great. I filled out his "form" yesterday asking for help for an 81 year old friend of mine who called me about a virus that had taken over his computer.
Dennis and I exchanged emails and then had a phone conversation Today Dennis remotely cleaned up my friend's computer and my friend is back up and running. Hours after Dennis had "fixed" my friend's computer Dennis called me and discussed what he had done I just got off the phone with him. This guy is legit. If your computer gets infected by a virus I strongly recommend Dennis. No doubt there are all sorts of people out there claiming they can deal with whatever virus has compromised your computer, but this guy really can.
Privacy Policy Terms of Service. Jump to Navigation. Search form Search. Infopackets Reader John P. I will describe how to forcefully close these fake virus alert windows so that you can keep using your PC. That said, if the alerts keep re-appearing, it likely means that your machine is infected.
Click here to contact me now if you need help removing the infection. Based on my experience, Please read this article for the most up to date information, as it contains critical information about the scam. Update : I'm getting a lot of emails from folks asking for help on this. If you want this problem fixed ASAP, send me an email and don't forget to leave your phone number. I will call you back as soon as possible. I've been dealing with financial institution bureaucracy for the last 7 years and I can count on one hand the number of clients that actually got their money back by reporting fraud in this manner.
I know a way around this, and am exceptionally good at getting client's money back - but this also depends on the circumstances and method of payment. Contact me now for a free phone consultation and I'll give you my opinion if you're not sure. Note: Our Tech support scams FAQ page has the latest info on this type of threat, including scammer tactics, fake error messages, and the latest scammer hotlines.
You can also read our latest blog, Teaming up in the war on tech support scams. A reader writes: I received a call from someone who claimed that my computer had been identified by Microsoft as vulnerable. Is this call a scam? Do not trust unsolicited calls. Do not provide any personal information. I think I might have already fallen for this scam If you think you might be a victim of fraud, you can report it. You may also like these articles Featured image for 6 strategies to reduce cybersecurity alert fatigue in your SOC.
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Security vendors and professionals often use complex words and terminology to describe simple concepts. Here are few guidelines to consider when naming or describing your products, services, and features.
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