Solution 2: Run Repair Acrobat Installation while no other applications are running. Close all open applications. Open Acrobat. When the repair process is complete, restart your computer. Solution 3: Turn off protected view. Solution 5: Use a different Windows user account.
Sign out of Windows and then sign in with a different user account. Launch Acrobat and see. Send the crash report to Adobe. How to send the crash report for Acrobat. Troubleshoot errors, freezes Reader Windows Search. What's Covered Beginning troubleshooting Intermediate troubleshooting Advanced troubleshooting This document can help you resolve system errors that occur while you use Adobe Reader on Windows or XP. System errors can manifest themselves as a blank or flickering dialog box, a frozen cursor or screen, or one of the following errors: -- A blank or flickering dialog box -- A frozen cursor or screen -- A blue screen -- An unexpected restart -- An error such as any of the following: A STOP error "Fatal System Error.
Beginning troubleshooting The tasks in this section can help you resolve the most common system errors. To show hidden files, hidden folders, and all filename extensions in Windows Explorer: 1.
Click the View tab in the Options dialog box. Make sure that the system meets the minimum requirements for Adobe Reader. Install the latest version of Adobe Reader. Run Adobe Reader while no applications are running in the background.
Quit all applications. Click the Startup tab and the Services tab. Record all unselected items. Click the General tab, and choose Selective startup.
Click Disable All. Click OK, and restart Windows. Then, try to re-create the problem: -- If the problem doesn't occur, one of the startup items conflicts with Adobe Reader. Restart Windows. Right-click the taskbar, and choose Task Manager from the pop-up menu. Click the Processes tab. Select an process, click End Process, choose Yes.
EXE Note: You will need to disable these processes every time you need to reboot the computer. Then, try to re-create the problem: -- If the problem doesn't recur, then move the icons and shortcuts back to the Startup folder one at a time and restart the computer until you determine which item is causing the conflict. Troubleshooting plug-ins conflicts in the Adobe Reader Plug-ins folder.
Determine whether the problem is being cause by plug-ins. To troubleshoot plug-in conflicts: 1. Start Adobe Reader without any plug-ins running. Double click on the Adobe Reader shortcut on the Desktop. Immediately after double-clicking, press and hold the left Shift key on the keyboard. Attempt to reproduce the error.
Close Adobe Reader. Start Adobe Reader and attempt to reproduce the error. Move all remaining plug-ins into a new folder. Restore one Adobe Reader plug-in at a time and attempt to reproduce the error. Remove all corrupted plug-ins recorded in step 7 from the Reader plug-ins folder.
Select Adobe Reader and click Change. When prompted, confirm that you want to repair Reader. Re-create the Adobe Reader preferencesfolder. To re-create the Adobe Readerpreferences folder: 1. Start Adobe Reader. Adobe Reader creates a new Preferences folder.
Intermediate troubleshooting If the tasks in the previous section don't solve the problem, try the following intermediate troubleshooting tasks. Run Detect And Repair while no other applications are running.
Quit all applications and restart Windows. After the repair is complete, restart your computer. Reinstall Adobe Reader in a simplified Windows mode.
Disable startup items and services. See Section 3 of this document for more information. Reinstall Adobe Reader. When prompted, confirm that you want to remove Reader. Run the downloaded installation file. Verify Adobe Reader is functioning properly before re-enabling startup items.
Reenable startup items and services. See section 3 of this document for more information. Update the video driver. To change the color-depth and resolution of the video card: 1. Double-click Display, and then click the Settings tab.
Change the color-depth using the Color quality menu. Change the resolution using the Screen Resolution slider. Click Apply, and then click OK. To disable graphics hardware acceleration: 1. Double-click Display, click the Settings tab, and then click Advanced. Click the Troubleshooting tab. Move the Hardware acceleration slider to None. Attempt to reproduce the issue. Verify that device drivers are compatible with Windows. To check for device driver problems: 1. Double-click System, click the Hardware tab, and then click Device Manager.
Check the properties for the device: -- Check the Device Status field: If the device isn't working properly, information in this field can help you troubleshoot the problem.
Install the latest Microsoft Windows update. Disable hard disk compression. Optimize handling of temporary files by Windows. To make sure that at least 50 MB of free space is available on the hard disk to which temporary files are written: 1.
Click the Advanced tab, and then click Environment Variables. In Windows Explorer, verify that the folder you noted in step 4 exists on a noncompressed disk partition that has at least 50 MB of free space: -- If the folder doesn't exist, create it: Right-click the drive, choose New Folder from the menu, and type the folder name you noted in step 4 for example, Temp. Just thought I'd ask. This is a big problem for this specific user.
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